Bell Canada Customer Service Representative (Entry Level)

Job Title: Customer Service Representative – Entry Level

Company: Bell Canada
Location: Remote or On-site (varies by region across Canada)
Job Type: Full-Time / Part-Time | Permanent
Salary: $17 – $22 per hour (based on location & shift)
Start Date: Immediate or based on availability

🔍 About the Role

Bell Canada is seeking enthusiastic, customer-focused individuals to join its support team as Entry-Level Customer Service Representatives. In this role, you will be the first point of contact for Bell customers, helping resolve issues and providing product support — via phone, chat, or email.

This is an ideal opportunity for new graduates, students, or anyone looking to start a career in telecom and customer care.

🎯 Responsibilities:

  • Respond to incoming customer inquiries about Bell products, services, and billing

  • Troubleshoot issues related to mobile, internet, TV, or home services

  • Provide clear, professional, and helpful communication

  • Promote relevant Bell solutions and services when appropriate

  • Record call details and follow up where necessary

  • Meet quality, productivity, and customer satisfaction targets

✅ Requirements:

  • High school diploma required; post-secondary education an asset

  • Excellent verbal and written communication in English and/or French

  • Good computer skills (typing, multitasking, navigating systems)

  • Ability to stay calm and courteous under pressure

  • Team-oriented with a strong desire to help others

  • Flexibility to work shifts, including evenings and weekends

💻 Equipment & Training:

  • Paid training (typically 2–3 weeks) provided by Bell

  • If remote: must have a quiet home workspace and high-speed internet

  • Bell may provide equipment or a stipend, depending on the location

🎁 Benefits:

  • Competitive hourly wage

  • Full benefits (health, dental, vision, life insurance)

  • Paid vacation and holidays

  • Employee discounts on Bell products and services

  • Internal promotion and career development programs

  • Diverse and inclusive work environment

🚀 How to Apply:

Apply directly through Bell Canadas official careers.

You can also find roles through hiring partners like Nordia, 24-7 Intouch, or Alorica that support Bells customer operations.

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