*Bilingual Customer Service Representative (Banking) (HLX, NS)

September 18, 2025

Start date: November 3, 2025 Bilingual Customer Service Representative (Banking) Bilingual customer support opportunity in the insurance and retirement services sector. Hybrid work model in Montreal or Halifax with rotating shifts to serve clients nationwide. We are hiring 13 professionals with strong communication skills and contact center experience. Paid training, career development, and flexible scheduling included. What is in it for you: • Start date: November 3, 2025 • Hourly salary of $26.28. • 6-month contract with potential for permanent hire. • Full-time weekdays, 37.5 hours per week. • Rotating schedule to support customer calls across multiple time zones. • Hours of operation: 8 am to 8 pm EST. • Hybrid work: in-office Tuesday to Thursday. • Locations: Montreal, QC or Halifax, NS. • Number of openings: 13 positions. Responsibilities: • Handle increasingly complex service requests at first point of contact. • Provide accurate and complete information about Canadian retirement products. • Use multiple systems to investigate and resolve customer inquiries. • Assist customers with completing forms and satisfying policy requirements. • Respond to inquiries related to investment and retirement policies. • Identify trends in client feedback and recommend service improvements. • Recommend client-focused solutions within operational guidelines. • Collaborate with peers to maintain a high level of service quality. • Stay current with company procedures, systems, and policy updates. • Meet performance expectations for productivity, accuracy, and customer experience. • Process transactions as required while maintaining data privacy standards. • Support fraud prevention and account protection efforts. What you will need to succeed: • Post-secondary education with relevant certification preferred, or equivalent work experience. • 1+ year of contact center experience. • Strong customer service orientation and professional communication skills. • Bilingual in English and French to support clients in both languages. • Ability to build positive relationships with customers and team members. • Capable of working independently with minimal supervision. • High attention to detail with strong multitasking and time management skills. • Confident handling high-volume and fast-paced environments. • Comfortable learning and using multiple systems and platforms. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted. # MFCJP00015545

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