Call Center Agent (Enugu) at Interra Networks Limited ID-600

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  • Company:
  • Location: Nigeria
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  • Job type: Full-Time
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Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

We Are Recruiting To Fill The Position Below

Job Title: Call Center Agent

Location: Enugu

Job Description
  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information and provide appropriate solution to complaints
  • Research every issue and provide accurate information
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets.

Requirements And Skills
  • High School Degree
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Proficient in usage of Microsoft packages.
  • Good data entry and typing skills.
  • Must have good understanding of English and any of the major local Nigerian languages (Yoruba, Igbo & Hausa).
  • Knowledge of customer service telephony and technology.
  • Problem solving skills.
  • Strong verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Should be able to work Mondays to Sundays as need arises.
  • Stress tolerance.

Application Closing Date

14th January, 2023.

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