Operations Manager ID-907

Operations and Sales Manager

Maritime Stone & Decor

Location: Greater Moncton Area

Hours: Monday to Friday, 8:00 am – 5:00 pm (occasional evening/weekend as required)

Compensation: Hourly rate based on experience + 4% vacation pay

Reports to: Owner

Type: Full-Time

Position Summary

We’re looking for an Operations and Sales Manager who can take full ownership of MSD’s day-to-day execution — allowing the owner to step away from internal operations and focus on business development and strategic partnerships.

This is a hands-on leadership role for someone with strong operational instincts, a bias for action, and an entrepreneurial mindset. You’ll be trusted to lead quoting, project oversight, scheduling, warehouse logistics, and client communications — with autonomy and accountability.

Core Responsibilities

Project & Operational Execution

• Oversee the full lifecycle of jobs from quote to completion.
• Conduct measure-ups and site visits to gather details for quoting and ensure job readiness.
• Prepare quotes based on customer needs, materials, and project scope — including both supply and install.
• Coordinate purchase orders, deliveries, and schedules to align with job timelines and crew availability.
• Track project costs and update cost sheets to monitor margins and profitability.
• Maintain a visual calendar for all projects, deliveries, and crew activity.
• Manage warehouse organization, back dock prep, and incoming/outgoing shipments.

Team & Workflow Oversight

• Lead day-to-day coordination between the office, installation crews, and suppliers.
• Support and delegate to the Office Manager and Crew Foreman, ensuring work is completed with speed and accuracy.
• Keep the team aligned through check-ins, clear priorities, and strong follow-through.
• Drive consistency in process — from updating spreadsheets to tracking quote statuses.

Sales & Business Development Support

• Actively participate in sales efforts by attending site visits, supporting quoting, and representing MSD professionally with homeowners, contractors, and vendors.
• Identify opportunities to grow revenue through improved processes, better supplier relationships, and increased close rates.
• Attend trade shows, meetings, or community events as a brand representative when needed.
• Follow up on leads and referrals with urgency and professionalism.

Strategic Execution & Improvement

• Implement and improve systems for quoting, task tracking, and communication (e.g., CRM, spreadsheets, ClickUp).
• Review performance weekly with the owner and team to highlight wins, delays, and opportunities.
• Develop and maintain KPIs for operational effectiveness and job profitability.
• Actively find and fix inefficiencies that cost time, money, or customer trust.

Qualifications

• 3–5+ years experience in operations, construction, or project management (preferably in trades, renovation, or supply-based industries).
• Experience quoting projects and conducting site assessments (measure-ups) is required.
• High comfort level with administrative tools (Google Suite, QuickBooks, CRM/project platforms like ClickUp or Monday.com).
• Physically able to lift 50 lbs and conduct onsite work as needed.
• Valid driver's license with clean driving record.

You’ll Succeed in This Role If You:

• Think like an owner — and act like it.
• Are great with people, but even better at follow-through.
• Don’t wait to be told what to do — you take initiative and make it happen.
• Have a natural talent for identifying what's broken, inefficient, or missing — and fixing it.
• Can confidently represent the company in customer conversations, job sites, and business development settings.