Premium Support Specialist - Spanish

Description:

• Interact with Airbnb customers through current and future channels.
• Take end-to-end ownership of all assigned cases.
• Personalize communications to users with hospitality standards.
• Resolve user issues quickly considering context.
• Provide insights about community experiences to Management.

Requirements:

• 3+ years of relevant experience in multicultural customer service teams.
• Hospitality experience is a plus.
• Ability to work weekend days and public holidays.
• Very good verbal and written communication skills.
• Active listening skills.
• Empathy and patience in dealing with customers.
• Strong organizational skills, including prioritization and multitasking.
• Passion for delivering exceptional customer service.

Benefits:

• Our Commitment To Inclusion & Belonging:
• Airbnb is committed to working with the broadest talent pool possible.
• We believe diverse ideas foster innovation.
• All qualified individuals are encouraged to apply.
• Reasonable accommodation for disability available on request.