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The Employee Relations Manager is responsible for ensuring a fair, respectful, and consistent treatment of employees. This involves analyzing multiple levels of employee and partner feedback to identify risks and gaps, creating positive workplace relations programs, and designing training that drives best practices.
This role requires excellent judgment, analytical, interpersonal, and communication skills. The ideal candidate will be comfortable presenting to senior leaders and communicating with frontline employees. They will also possess strong project management skills, able to independently own large-scale projects.
Main Responsibilities:
Detect and mitigate risks by identifying trends, gaps, and challenges, and executing solution-focused strategies and programs.
Work reactively on crisis-oriented issues under time limitations, exercising excellent judgment.
Independently own large-scale, network-wide projects delivered on time, improving the frontline partner experience.
Analyze and interpret data using strong analytical skills to develop persuasive narratives and recommendations.
Rapidly produce high-quality written communications and design highly-engaging training sessions.
Build constructive relationships with critical stakeholders to share information and influence change.
Work independently with minimal supervision in ambiguous situations, persevering over internal and external barriers to drive resolutions.
