Virtual Customer Support Assistant (Work from Home) - Canada Jobs

Job Description General Motors, a renowned leader in the automotive industry, is at the forefront of innovation, consistently pushing boundaries to shape the future of mobility. With a rich history spanning over a century, GM is committed to delivering cutting-edge vehicles and experiences that redefine transportation. Job Description: Are you passionate about customer service and looking for a remote opportunity with a globally recognized company? General Motors is seeking a Virtual Customer Support Assistant to join our dynamic team. In this role, you will play a pivotal part in ensuring an exceptional customer experience, representing the GM brand with professionalism and enthusiasm. Responsibilities: Customer Assistance: Provide timely and effective support to customers through various communication channels, including email, chat, and phone, addressing inquiries, troubleshooting issues, and offering solutions. Product Knowledge: Develop a comprehensive understanding of General Motors products and services to accurately assist customers and provide relevant information. Problem Resolution: Proactively identify and resolve customer concerns, ensuring a positive resolution that aligns with GM customer satisfaction goals. Documentation: Maintain detailed and accurate records of customer interactions, feedback, and solutions provided, contributing to the continuous improvement of our customer support processes. Collaboration: Collaborate with cross-functional teams to escalate and resolve complex issues, fostering a collaborative environment that prioritizes customer satisfaction. Required Skills: Communication: Exceptional verbal and written communication skills to effectively interact with customers and internal teams. Tech-savvy: Comfortable navigating and using various digital communication platforms and customer support tools. Problem-solving: Strong analytical and problem-solving skills to address customer inquiries and issues efficiently. Customer-focused: A customer-centric approach with a genuine passion for delivering outstanding service. Adaptability: Ability to adapt to changing priorities and work independently in a remote environment. How to Apply: If you are ready to embark on a virtual journey with General Motors and contribute to our commitment to excellence in customer support, please submit your resume and cover letter. General Motors is an equal opportunity employer, encouraging diversity and inclusion in the workplace. We celebrate the unique perspectives and talents each individual brings to our team.