Program Management Lead - Onboarding Operations Excellence - Cambridge - Amazon ID-234
Description
Job Description
The Senior Program Manager of Field Funnel Ops is responsible for providing onboarding operational excellence for Amazon Delivery Service Partners (DSPs). This role involves standardizing and centralizing processes and mechanisms to increase efficiency and efficacy in support for DSP staffing needs.
Responsibilities:
- Collaborate with field leadership, DSP owners, capacity planning, and business coaches to make data-driven strategy decisions.
- Develop year-round strategy, launch strategy, and peak hiring plans for stations and DSPs in the region.
- Execute strategy to deliver driver counts needed to meet year-round capacity needs.
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.